Vendor Termination and Suspension Policy

Purpose

This Policy describes the grounds, procedures, notice, and appeal rights applicable to suspension and termination of a vendor’s selling privileges on the Upmos marketplace. It is published as a stand-alone policy to comply with the disclosure obligations of the INFORM Consumers Act, the EU Digital Services Act, and the consumer-protection laws of multiple U.S. states. It supplements (and does not replace) the Marketplace Participation Agreement.

Grounds for Suspension or Termination

A vendor’s account may be suspended (temporarily or indefinitely) or permanently terminated for any of the following:

• Material breach of the MPA, the AUP, this Policy, or any other Upmos policy;
• Failure to complete required Onboarding & Verification or to recertify when requested;
• Failure to meet the Seller Performance Standards for the rolling assessment window;
• Repeated or material counterfeit, IP-violating, or prohibited-product listings;
• Sale of items in violation of the Prohibited & Restricted Products Policy;
• Engagement in fraud, money laundering, or sanctions evasion;
• Manipulation of reviews, ratings, search ranking, or buy-box;
• Threats, intimidation, or harassment of consumers, Upmos employees, or other vendors;
• Submission of materially false or misleading information to Upmos;
• Inactivity for twelve (12) consecutive months;
• Court order, government order, or sanctions-list designation requiring termination;
• Insolvency, dissolution, or appointment of a trustee/receiver of the vendor.

Categories of Action

Notice Requirements

Except in emergency cases (CSAM, threats of violence, sanctions-list hit, immediate consumer harm), Upmos will provide written notice of suspension or termination via the email address on file. The notice will include:

• The specific reason(s) for the action;
• The facts and circumstances relied upon;
• The contractual provision and/or applicable law;
• The territorial scope and duration;
• Any cure period available;
• The redress mechanisms available, including this Policy’s appeal procedure and external dispute-resolution options;
• The expected disposition of pending funds.

Emergency Action

Where the violation poses a clear and imminent risk of harm — CSAM, threats of violence, sanctions-list designations, sale of recalled or unsafe products, or a credible risk of financial fraud — Upmos may take immediate enforcement action without prior notice. We will provide notice within twenty-four (24) hours of the action.

Cure Period

For most non-emergency violations, Upmos will provide the vendor with a seven (7) day cure period during which the vendor may correct the violation. If the violation is cured within the cure period, the temporary suspension is lifted and any payout hold is released.

Appeal Process

Vendors may appeal any suspension or termination decision by submitting a written appeal to appeals@upmos.com within thirty (30) days of receiving the notice. Appeals:

• Are reviewed by a human reviewer who was not involved in the original decision;
• Are completed within fourteen (14) calendar days;
• Receive a written final decision identifying the basis for affirming, reducing, or reversing the original action;
• May result in restoration of selling privileges and release of held funds where the appeal succeeds.

Disposition of Funds

Upon suspension or termination, pending funds are treated as follows:

• Routine termination — funds are released to the vendor’s settlement account within thirty (30) days, after deduction of any pending refunds, chargebacks, or contractual offsets;
• Fraud or IP-related termination — funds are held in escrow for up to one hundred eighty (180) days to satisfy buyer claims and rights-holder remedies;
• Sanctions-list termination — funds are blocked consistent with the Sanctions Compliance Policy and OFAC’s blocking rules;
• Legal-process — funds are released only to the extent and to the person designated by the controlling court order or law-enforcement instruction.

External Redress

For EU-resident vendors, the DSA Article 21 out-of-court dispute settlement procedure is available. For U.S.-resident vendors, the MPA’s arbitration clause governs. Either side retains the right to seek injunctive relief in court for emergency intellectual-property or trade-secret matters.

Reapplication

Permanently terminated vendors generally may not reapply or operate associated accounts. Where Upmos elects in its sole discretion to allow reapplication, the reapplicant must complete a fresh onboarding, certify to the cure of the original violation, and may be subject to enhanced monitoring.

Recordkeeping

Upmos retains the records of every suspension, termination, appeal, and reapplication for not less than seven (7) years.

Contact

Email: appeals@upmos.com

How Can You Contact Us About This Policy?

If you have any further questions or comments or wish to report any problematic Content or Contribution, you may contact us by:

General Contact

• Phone: 1(855)637-2433 (Mon–Fri, 9 AM–5 PM CST)
• General Support: support@upmos.com
• Report Issue: upmos.com/report
• Send Feedback: upmos.com/feedback

Department Directory

Mailing Address

Upmos Inc.
9896 Bissonnet St
Houston, TX 77036
United States