We’re Here to Help! 💬
Have questions? Our customer support team is ready to assist you.
Ways to Reach Us
📧 Email Support
General Questions: support@upmos.com
Orders: orders@upmos.com
Returns: returns@upmos.com
Technical: tech@upmos.com
Response time: Within 24 hours
💬 Live Chat
Click the chat icon in the bottom right corner to start a conversation with our support team.
- Available: Monday-Friday, 9am-6pm EST
- Average wait time: Under 2 minutes
📞 Phone Support
Toll-Free: 1-800-XXX-XXXX
International: +1-XXX-XXX-XXXX
- Hours: Monday-Friday, 8am-8pm EST
- Saturday: 10am-4pm EST
- Sunday: Closed
📱 Social Media
- Twitter: @upmos – DM us for quick help
- Facebook: facebook.com/upmos – Message us
- Instagram: @upmos – DM us
Before You Contact Us
Have this information ready for faster service:
- Your order number
- Email address used for your account
- Tracking number (if applicable)
- Screenshots of any errors
- Product name or SKU
Common Issues
Order Issues
- Order status: Check My Account > Orders first
- Wrong item: Email orders@upmos.com with photos
- Missing item: Email orders@upmos.com with order number
- Damaged item: Email returns@upmos.com with photos
Account Issues
- Can’t log in: Use “Forgot Password” link
- Account locked: Email support@upmos.com
- Update info: Go to My Account > Account Details
Payment Issues
- Payment declined: Check card details and try again
- Wrong charge: Email orders@upmos.com immediately
- Refund status: Check My Account > Orders
Self-Service Options
Many issues can be resolved in your account:
- Track orders: My Account > Orders > Track Package
- Start return: My Account > Orders > Return Items
- Update address: My Account > Addresses
- Change password: My Account > Account Details
- Cancel order: My Account > Orders > Cancel (if not shipped)
Help Center
Browse our comprehensive help articles:
- Step-by-step guides
- Video tutorials
- FAQs
- Troubleshooting tips
Vendor Questions
For questions about specific products or vendor policies:
- Go to the product page
- Click “Contact Vendor”
- Send your message directly to the vendor
Report a Problem
Found a bug or technical issue?
- Email tech@upmos.com
- Include detailed description
- Attach screenshots if possible
- Mention browser and device
Feedback & Suggestions
We love hearing from you! Share your ideas at feedback@upmos.com
Priority Support
Gold and Platinum loyalty members get:
- Dedicated support line
- Faster response times
- Personal account managers
- 24/7 chat support
Response Times
- Live Chat: Immediate (during business hours)
- Phone: Immediate (during business hours)
- Email: Within 24 hours
- Social Media: Within 4 hours
Escalations
If your issue isn’t resolved:
- Ask to speak with a supervisor
- Email escalations@upmos.com with case details
- We’ll review and respond within 24 hours
