Marketplace Transparency Report

1. Scope and Reporting Period

This Transparency Report covers Upmos activities from January 1 through December 31 of each calendar year, with an interim mid-year update published by July 31. Data points marked with an asterisk (*) are estimates pending final reconciliation. Where regulatory frameworks (DSA, COPPA, CSAM reporting laws) require disclosure on a different cadence, those figures are released on the schedule required by law.

2. Content Moderation Actions

We act on content and listings that violate our Community Guidelines, Acceptable Use Policy, or applicable law. Actions include:

• Removals — listings or content taken down for prohibited goods, fraud, intellectual-property infringement, sexual or abusive content, or other violations.
• Warnings & Restrictions — throttled listing visibility, demonetization, or category bans short of full suspension.
• Account suspensions — temporary or permanent suspension of buyer or seller accounts under our Suspension Policy and Vendor Termination Policy.

The numeric breakdown by violation category (counterfeit, illegal goods, hate, sexual content, scams, etc.) and by detection source (automated, user-flagged, trusted flagger, regulator notice) is published in the data appendix at upmos.com/transparency-report.

3. EU Digital Services Act Disclosures

Under Articles 15, 17, 24 and 42 of the Digital Services Act (Regulation 2022/2065) we publish:

• Average monthly active recipients of the service in the European Union.
• Number of orders received from Member State authorities under Articles 9 and 10 (orders against illegal content and information orders), broken down by Member State and category.
• Number of notices submitted by trusted flaggers under Article 22.
• Number of complaints lodged against our content moderation decisions through the internal complaint-handling system (Article 20).
• Indicators of accuracy and error rate for automated content-moderation tools.

For DSA-specific complaints contact dsa@upmos.com. Our designated Single Point of Contact (Article 11) is dsa-spoc@upmos.com.

4. Law Enforcement & Government Requests

We respond to lawful requests for user information, content preservation, and removal received from government authorities. Requests are reviewed for legal sufficiency and scope; we push back on overly broad demands, notify users where permitted by law, and publish aggregate counts of:

• Subpoenas, court orders, and search warrants received (United States).
• Mutual Legal Assistance Treaty (MLAT) requests and EU production orders.
• Emergency disclosure requests under 18 U.S.C. § 2702(b)(8) and equivalent foreign provisions.
• Account preservation requests under 18 U.S.C. § 2703(f).

5. Intellectual Property & Counterfeit Notices

We process notices under the Digital Millennium Copyright Act, the EU Copyright Directive, and equivalent national laws. Aggregate counts include DMCA takedown notices, counter-notices, repeat-infringer terminations, and counterfeit-listing removals (per our Counterfeit & Authenticity Guarantee).

To submit a DMCA notice see dmca-policy. Trademark complaints route to ip@upmos.com.

6. Child Safety & CSAM Reporting

Upmos has zero tolerance for child sexual abuse material (CSAM) or content that exploits minors. Any such content discovered on our services is reported to the National Center for Missing & Exploited Children (NCMEC) CyberTipline in compliance with 18 U.S.C. § 2258A and to applicable foreign authorities. Aggregate counts of CyberTipline reports submitted are disclosed annually.

7. Trust & Safety Metrics

We publish operating metrics that bear on platform integrity:

• Fraudulent transaction rate (per 10,000 orders).
• Chargeback ratio (per Chargeback Policy).
• Counterfeit incident rate (per Counterfeit Guarantee).
• Buyer-protection claims volume and average resolution time.
• Account-recovery success rate.

8. Data Sources & Methodology

Data is collected from internal moderation tooling, customer-support ticketing, the legal operations docket, and authorized third-party detection vendors. Definitions used:

• Action — any moderation outcome including warning, restriction, removal, suspension, or termination.
• Detection source — the channel that first surfaced a violation (automated systems, user reports, trusted flaggers, government notices, or proactive review).
• Reporting period — the six-month or calendar-year window covered by the snapshot.

Numbers are deduplicated; an action on a single listing is counted once even if it touched multiple categories. Where exact figures cannot be released because of ongoing investigations or legal restrictions, we publish the range and explain the limitation.

9. Corrections & Feedback

If you believe a figure in this report is materially inaccurate, or if you are a researcher requesting underlying methodology details, contact compliance@upmos.com. Corrections are published in the Version History section below.

10. Related Policies

This report should be read together with:

• Community Guidelines
• Content Moderation Policy
• EU DSA Statement
• DMCA Policy
• Counterfeit & Authenticity Guarantee
• Privacy Policy

Contact

For questions, requests, or to submit notices required by this Policy, contact us at one of the channels below. Postal correspondence may be sent to our registered office.

Department Directory

Mailing Address

Upmos Inc.
9896 Bissonnet St
Houston, TX 77036
United States

Version History

Material revisions to this Policy are tracked below. Minor typographical fixes are not separately enumerated.