Go Membership Policy

Double Up Fridays

Every Friday, Go Premier and Go Exclusive members can earn double points through the Upmos Honors loyalty program. Double Up Fridays doubles your point earnings for the day — each doubled point earns at the same $0.025 per 100 points rate — you simply earn 2× the quantity. This means more rewards to redeem at top retailers worldwide.

How Double Up Fridays Works

• When: Every Friday, 12:00 AM – 11:59 PM CST.
• What: All loyalty points earned on qualifying activities during Friday are doubled automatically.
• Point Value: Each doubled point earns at the same $0.025 per 100 points rate as standard points. You simply earn 2× the quantity — doubling your effective return from 2.5% to 5% on Fridays.
• Eligibility: Available to Go Premier and Go Exclusive membership tiers only. Not available on the base Go Select plan. Go Exclusive members access Double Up Fridays through their included Upmos Honors membership.
• Stacking: Double Up Fridays bonuses stack with any other active promotions unless otherwise stated.
• Points credit: Bonus points from Double Up Fridays are credited to your account within 24 hours of the qualifying activity.

Double Up Fridays Examples

All Access Rewards

All Access Rewards is the Upmos loyalty and rewards program that encompasses two tiers: Upmos Liberty (free) and Upmos Honors (paid). It is governed by the All Access Terms of Use.

All Access Tiers

Upmos Honors Benefits (Go Exclusive)

• Full gift card catalog: Access to over 2,500 eGift cards from top brands and retailers worldwide.
• Shopping points: All Go members earn loyalty points (100 pts/$1 spent, at $0.025 per 100 pts (4,000 pts = $1.00)). Milestone loyalty rewards are earned after 3, 7, and 10 consecutive years ($25/$50/$100 in points). Go Exclusive can cash out; all other tiers receive eGift cards.
• Double Up Fridays: Earn 2× points every Friday, all at $0.025 per 100 points (5% effective return on Fridays).
• Milestone loyalty rewards: All members earn milestone rewards after 3, 7, and 10 consecutive years of membership ($25, $50, $100 in points). Go Select and Go Premier receive as eGift cards. Go Exclusive members can cash out through the Upmos Honors program.
• Sign-Up Bonus: 10,000 Points credited upon Honors activation.
• Birthday Bonus: 20,000 Points credited annually on your birthday.
• Referral Bonus: 50,000 Points for each Successful Referral (up to 50 per year; 800,000-point annual cap). See the All Access Terms of Use for full referral rules.
• Priority support: Dedicated support queue with faster response times.
• Exclusive promotions: Access to member-only sales, early access events, and seasonal bonus point promotions.
• Enhanced Double Up Fridays: Additional bonus multipliers during select promotional Fridays.
• Annual loyalty bonus: A one-time bonus point award at the start of each annual membership cycle.

Eligibility

Upmos Honors is automatically activated when you subscribe to the Go Exclusive plan (monthly or annual). It is not available on Go Select or Go Premier tiers. To access Upmos Honors, you must upgrade to a Go Exclusive subscription. For complete program terms, including points expiration, tier milestones, and reward redemption details, see the All Access Terms of Use.

Upmos Liberty is available to all Upmos account holders at no cost, regardless of Go membership tier. For full Liberty terms, see the All Access Terms of Use.

Enrollment & Eligibility

Who Can Enroll

To subscribe to a Go membership, you must:

• Be at least 18 years of age (or the age of majority in your jurisdiction).
• Have a valid Upmos account in good standing.
• Provide a valid payment method (credit card, debit card, PayPal, Apple Pay, or Google Pay).
• Agree to this Go Membership Policy, the Upmos Terms of Use, and acknowledge our Privacy Policy.

How to Enroll

1. Log in to your Upmos account at upmos.com.
2. Navigate to Account > Go Membership.
3. Select your preferred plan (Go Select, Go Premier, or Go Exclusive).
4. Choose your billing cycle (Monthly or Annually).
5. Enter your payment information and confirm your subscription.
6. Your membership benefits activate immediately upon successful payment.

One Membership Per Account

Each Upmos account may hold only one active Go membership at a time. You cannot subscribe to multiple tiers simultaneously. To change tiers, see the Upgrades & Downgrades section.

Billing & Payment

Accepted Payment Methods

Upmos accepts the following payment methods for Go memberships:

• Visa, Mastercard, American Express, Discover
• PayPal
• Apple Pay
• Google Pay

Billing Cycles

• Monthly: Charged on the same calendar date each month as your initial enrollment date. If the date does not exist in a given month (e.g., the 31st), billing occurs on the last day of that month.
• Annually: Charged once per year on the anniversary of your initial enrollment date.

Failed Payments

If a payment fails:

• First attempt: We will retry the charge within 24 hours.
• Second attempt: If the first retry fails, we retry again after 3 days.
• Third attempt: A final retry occurs after 7 days from the original billing date.
• Suspension: If all three attempts fail, your membership is suspended and benefits are paused until payment is resolved.
• Grace period: You have 14 days from the original billing date to update your payment method before your membership is cancelled.

Receipts & Invoices

An email receipt is sent for every successful payment. You can also view and download invoices from Account > Billing > Payment History in your Upmos dashboard.

Taxes

Membership prices are exclusive of applicable taxes. Sales tax will be calculated and added at checkout based on your billing address and applicable state and local tax rates.

Currency & Geographic Scope

All Go membership prices, points values, and reward amounts are listed in U.S. Dollars (USD). Go membership is currently available to customers with a valid billing address in the United States. International availability may be expanded in the future at Upmos’s discretion.

Payment Data Security

All payment information is processed securely in accordance with our Privacy Policy. For details on how we protect your financial data, see the Security section of our Service Level Agreement.

Auto-Renewal

All Go memberships are set to auto-renew by default to ensure uninterrupted access to your benefits.

How Auto-Renewal Works

• Your membership will automatically renew at the end of each billing cycle (monthly or annually) at the then-current price for your plan.
• We will charge your payment method on file on the renewal date.
• A renewal reminder email is sent 7 days before your annual renewal date and 3 days before your monthly renewal date.

Managing Auto-Renewal

You can turn off auto-renewal at any time from your account dashboard:

1. Go to Account > Go Membership > Manage Subscription.
2. Click “Turn Off Auto-Renewal”.
3. Your membership will remain active until the end of your current paid period.
4. No further charges will be made after auto-renewal is disabled.

Cancellation & Refunds

How to Cancel

You may cancel your Go membership at any time from your account dashboard:

1. Navigate to Account > Go Membership > Manage Subscription.
2. Click “Cancel Membership”.
3. Confirm your cancellation.
4. You will receive a cancellation confirmation email within 24 hours.

Cancellation Terms

• No cancellation fees: There are no hidden fees or penalties for cancelling your Go membership.
• Access until end of period: Upon cancellation, your membership benefits remain active until the end of your current paid billing cycle.
• Points preservation: Unused loyalty points remain available for 90 days after your membership end date. After 90 days, unredeemed points expire.

Refund Policy

How Refunds Are Processed

• Refunds are issued to the original payment method.
• Processing time: 5–15 business days depending on your payment provider.
• Credit card refunds typically process within 5–7 business days; PayPal within 3–5 business days.

Upgrades & Downgrades

Upgrading Your Plan

You may upgrade your Go membership to a higher tier at any time:

• Navigate to Account > Go Membership > Change Plan.
• Select the new tier you wish to upgrade to.
• A pro-rated charge will be calculated for the remainder of your current billing cycle. The price difference between your current plan and the new plan will be charged immediately.
• Your upgraded benefits activate immediately upon successful payment.
• Your next renewal will be at the new plan’s rate.

Downgrading Your Plan

You may downgrade your membership to a lower tier:

• Navigate to Account > Go Membership > Change Plan.
• Select the lower tier.
• The downgrade takes effect at the start of your next billing cycle. You will continue to enjoy your current tier’s benefits until the end of the current paid period.
• No partial refunds are issued for downgrades mid-cycle.

Switching Billing Cycles

You may switch between Monthly and Annual billing:

• Monthly to Annual: Takes effect immediately. A pro-rated credit for the remaining days of your current monthly cycle is applied to the annual charge.
• Annual to Monthly: Takes effect at the end of your current annual period. You will not be charged monthly rates until your annual subscription expires.

Account Sharing & Restrictions

Personal Use Only

Go memberships are for personal, non-commercial use only. Each membership is tied to a single Upmos account and may not be shared, transferred, sold, or resold.

Prohibited Activities

• Account sharing: Sharing your login credentials or membership benefits with others.
• Resale: Purchasing memberships for the purpose of reselling or distributing benefits to third parties.
• Fraudulent use: Using your membership in connection with fraudulent, deceptive, or illegal activities.
• Abuse of benefits: Systematically exploiting shipping, returns, or point-earning features in a manner inconsistent with normal personal use.
• Multiple accounts: Creating multiple Upmos accounts to obtain multiple Go memberships.

Consequences of Violations

Violations of this section may result in:

• Immediate suspension or termination of your Go membership.
• Forfeiture of all accumulated loyalty points and unredeemed eGift cards.
• Suspension or termination of your Upmos account per the Acceptable Use Policy.
• Legal action for fraud or damages where applicable.

Membership Suspension & Termination

Voluntary Termination

You may terminate your Go membership at any time by following the cancellation process described in the Cancellation & Refunds section.

Involuntary Suspension or Termination

Upmos reserves the right to suspend or terminate your Go membership if:

• You violate this Policy, the Terms of Use, or the Acceptable Use Policy.
• Repeated payment failures — all retry attempts exhausted and grace period expired.
• Fraudulent or abusive use of membership benefits.
• Your Upmos account is suspended or terminated for any reason.
• Required by law, regulation, or court order.

Effect of Termination

• Benefits cease immediately upon involuntary termination.
• No refund is issued for involuntary terminations resulting from policy violations or fraud.
• Unused loyalty points are forfeited upon involuntary termination.
• Redeemed eGift cards already delivered to your email remain valid per the issuing retailer’s terms.

Reinstatement

If your membership was suspended due to payment failure, you may reinstate it by updating your payment method within the grace period. For suspensions due to policy violations, you may appeal by contacting legal@upmos.com within 30 days. Appeals are reviewed within 15 business days.

Account Succession & Deceased Members

Go memberships are non-transferable and tied to the individual account holder. In the event of a member’s death:

• Notification: An authorized representative (e.g., executor, next of kin) should contact support@upmos.com with proof of authority and a copy of the death certificate.
• Account Closure: The membership will be cancelled effective immediately upon verification. No future billing will occur.
• Unused Benefits: Any unredeemed Loyalty Points, pending eGift cards, or remaining membership time are forfeited upon account closure and cannot be transferred to another account.
• Refunds: If the deceased member was billed within the 30 days prior to notification, Upmos will issue a prorated refund for the unused portion of the billing cycle to the estate or authorized representative.
• Order History: Transaction records may be provided to the authorized representative upon written request for estate administration purposes.

Upmos reserves the right to request additional documentation to verify the identity and authority of the requesting party.

Changes to Membership Plans

Pricing Changes

Upmos Inc reserves the right to modify membership pricing, features, or plan structures at any time. When changes are made:

• Existing members: You will receive at least 30 days advance notice via email before any price increase takes effect on your account.
• Grandfathering: Existing members at the time of a price change will maintain their current rate until the end of their current billing cycle. The new rate applies at the next renewal.
• Feature changes: Added features are effective immediately. Removal of features will include 30 days advance notice and, where applicable, a comparable alternative benefit.

Plan Discontinuation

If Upmos discontinues a membership tier:

• Affected members will receive 60 days advance notice.
• Members will be offered a migration to a comparable plan at the same or lower price.
• If no comparable plan is available, affected members will receive a membership credit for the unused portion of their billing period, applicable toward any future Upmos purchase or service.

Policy Updates

This Policy may be updated from time to time. Material changes will be communicated via email with at least 30 days advance notice. Continued use of your Go membership after the effective date of changes constitutes acceptance of the revised Policy.

Service Level Agreement

Uptime & Availability

Upmos is committed to maintaining 99.99% uptime and security monitoring for the Go membership platform and all associated services.

Service Credits

If the Go membership platform is unavailable for more than 24 consecutive hours (excluding scheduled maintenance), members may be eligible for service credits:

• 24–48 hours downtime: 3-day membership extension.
• 48–72 hours downtime: 7-day membership extension.
• 72+ hours downtime: Pro-rated refund for the affected period.

To request a service credit, contact support@upmos.com within 30 days of the service disruption.

Scheduled Maintenance

Planned maintenance will be announced 7 days in advance via email to Go members and a banner on the Upmos website. Scheduled maintenance windows are typically Sunday 2:00 AM – 6:00 AM CST.

Security

All payment and personal data associated with Go memberships is protected with PCI DSS Level 1 compliant encryption, industry-standard security measures, and regular security audits. For full details, see our Privacy Policy.

Cookie Policy

Upmos Inc uses cookies and similar tracking technologies to operate and improve the Go membership experience. The types of cookies we use include:

• Essential Cookies: Required for core functionality such as login, payment processing, and session management. These cannot be disabled.
• Analytics Cookies: Used to track usage patterns, page views, and membership engagement to improve our services. Data is aggregated and anonymized.
• Preference Cookies: Store your settings, language preference, and display options (e.g., dark mode).
• Marketing Cookies: Used with your consent to deliver relevant promotions and membership upgrade opportunities.

You may manage your cookie preferences through your browser settings. Disabling essential cookies may prevent certain Go features from functioning properly. For full details on our cookie practices, see our Privacy Policy.

Frequently Asked Questions (FAQ)

Below are answers to common questions about Go memberships. For questions not covered here, contact support@upmos.com or call 1(855)637-2433.

Plans & Pricing

Benefits & Features

Billing & Cancellation

Account & Restrictions

Definitions

The following terms are used throughout this Policy:

Governing Law & Jurisdiction

This Policy and any disputes arising out of or related to it or the Go membership services shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions. This Policy is supplemental to the Upmos Terms of Use, which govern your overall use of our Services.

Exclusive Venue

Any legal action or proceeding arising under this Policy shall be brought exclusively in the federal or state courts located in Harris County, Texas. You hereby consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

Dispute Resolution

Before initiating any legal claim related to your Go membership, you agree to first attempt to resolve the dispute informally by contacting legal@upmos.com. If the dispute is not resolved within 30 days, either party may proceed with formal resolution as provided herein.

Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to this Policy or the breach thereof that is not resolved informally shall be submitted to binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. Arbitration shall take place in Houston, Texas.

Class Action Waiver

YOU AGREE THAT ANY ARBITRATION OR LEGAL PROCEEDING SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If for any reason a claim proceeds in court rather than in arbitration, you waive any right to a jury trial.

Small Claims Exception

Notwithstanding the binding arbitration provision above, either party may bring an individual action in small claims court in the jurisdiction where you reside (or, if a business, your principal place of business), provided the claim falls within the court’s jurisdictional limits. If the claim is transferred, removed, or appealed to a different court, the arbitration provision shall apply. This exception applies only to claims brought on an individual basis and does not extend to class, consolidated, or representative actions.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UPMOS INC’S TOTAL AGGREGATE LIABILITY to you for all claims arising out of or related to this Policy or the Go membership services shall not exceed the total amount you have paid for your Go membership in the twelve (12) months preceding the claim.

Waiver of Consequential Damages

IN NO EVENT SHALL UPMOS INC, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, including but not limited to loss of profits, data, goodwill, business opportunities, or other intangible losses, arising out of or in connection with:

• Your use of, or inability to use, Go membership services;
• Any changes to, suspension of, or discontinuation of any Go benefit or feature;
• Unauthorized access to or alteration of your account or data;
• Statements or conduct of any third party in connection with the services;
• Any eGift card, reward, or promotional benefit, whether or not Upmos was advised of the possibility of such damages.

This waiver applies regardless of the legal theory (contract, tort, strict liability, or otherwise) and even if Upmos Inc has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion of certain damages, so the above limitations may not apply to you to the extent prohibited by applicable law.

Warranty Disclaimer

THE Go MEMBERSHIP SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. Upmos does not warrant that the membership services will be uninterrupted, error-free, or free of viruses or other harmful components. You assume all responsibility and risk for your use of the Go membership services.

Indemnification

You agree to indemnify, defend, and hold harmless Upmos Inc, its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, expenses, damages, and costs, including reasonable attorneys’ fees, arising out of or relating to: (a) your use or misuse of the Go membership services; (b) your violation of this Policy; (c) your violation of any rights of a third party; or (d) your violation of any applicable law, rule, or regulation.

Force Majeure

Upmos shall not be liable for any failure or delay in performing its obligations under this Policy where such failure or delay results from causes beyond Upmos’s reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, government actions or orders, war, terrorism, riots, embargoes, labor disputes, supply chain disruptions, internet or telecommunications failures, power outages, fire, flood, or other catastrophic events. In such events, Upmos’s obligations shall be suspended for the duration of the force majeure event, and any affected deadlines shall be extended accordingly.

Intellectual Property

All content, features, and functionality of the Go membership program — including but not limited to the Upmos name, logo, trademarks, service marks, trade names, text, graphics, user interface design, the Upmos Loyalty App, and the proprietary reward point system — are owned by Upmos Inc or its licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any Go membership content without prior written consent from Upmos Inc.

Severability

If any provision of this Policy is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other provision of this Policy. The remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

Entire Agreement

This Policy, together with the Terms of Use, Privacy Policy, Acceptable Use Policy, All Access Terms of Use, and any other policies expressly referenced herein, constitutes the entire agreement between you and Upmos Inc with respect to the Go membership services. This Policy supersedes all prior or contemporaneous communications, proposals, representations, and agreements — whether oral or written — relating to the subject matter hereof. No statement, representation, warranty, or agreement made by any Upmos employee, agent, or representative that is not expressly set forth in this Policy shall be binding on Upmos Inc.

Waiver

The failure of Upmos Inc to exercise or enforce any right or provision of this Policy shall not constitute a waiver of such right or provision. Any waiver of any provision of this Policy will be effective only if in writing and signed by an authorized representative of Upmos Inc. No single or partial exercise of any right or remedy shall preclude any other or further exercise of such right or remedy or the exercise of any other right or remedy.

Assignment

You may not assign, transfer, or delegate your rights or obligations under this Policy without the prior written consent of Upmos Inc. Any attempted assignment in violation of this section shall be null and void. Upmos Inc may freely assign, transfer, or delegate its rights and obligations under this Policy without restriction, including in connection with a merger, acquisition, corporate reorganization, sale of all or substantially all assets, or by operation of law. This Policy is binding upon and inures to the benefit of the parties and their respective successors and permitted assigns.

Survival

The following sections of this Policy shall survive any expiration, cancellation, or termination of your Go membership: Limitation of Liability, Warranty Disclaimer, Indemnification, Intellectual Property, Governing Law & Jurisdiction, Exclusive Venue, Dispute Resolution, Binding Arbitration, Class Action Waiver, Force Majeure, Severability, Entire Agreement, Waiver, Assignment, No Third-Party Beneficiaries, Statute of Limitations, and any other provisions that by their nature should survive termination.

Headings

The section headings, titles, and captions used in this Policy are included for convenience of reference only and shall not be used in construing or interpreting any provision of this Policy. Headings do not define, limit, or extend the scope or intent of any section.

Electronic Communications Consent

By enrolling in a Go membership, you consent to receive communications from Upmos Inc electronically, including but not limited to: enrollment confirmations, billing receipts, renewal reminders, policy change notices, service disruption alerts, and promotional offers. You agree that all agreements, notices, disclosures, and other communications that Upmos Inc provides electronically satisfy any legal requirement that such communications be in writing. You may withdraw your consent to receive promotional communications at any time by adjusting your notification preferences in your account dashboard or by contacting support@upmos.com; however, transactional and legal communications required for the administration of your membership cannot be opted out of while your membership is active.

No Third-Party Beneficiaries

This Policy is for the sole benefit of you and Upmos Inc. Nothing in this Policy, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever. No third party — including but not limited to eGift card retailers, payment processors, shipping carriers, or any family members or associates of the member — shall have any right to enforce any provision of this Policy.

Statute of Limitations

YOU AGREE THAT ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO THIS POLICY OR THE Go MEMBERSHIP SERVICES MUST BE FILED WITHIN ONE (1) YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION AROSE. Failure to file within this period shall result in the permanent barring of such claim. This limitation applies regardless of the form of action, whether in contract, tort, strict liability, or otherwise, and applies to the fullest extent permitted by applicable law.

Notices

All legal notices from you to Upmos Inc must be sent via certified mail or overnight courier to: Upmos Inc, Attn: Legal Department, 9896 Bissonnet St, Houston, TX 77036, United States, or by email to legal@upmos.com. Notices from Upmos Inc to you will be sent to the email address associated with your Upmos account or, where required by law, by certified mail to your last known mailing address. Notice is deemed received: (a) upon delivery for certified mail or overnight courier; (b) upon transmission for email sent to an active, monitored address. You are responsible for maintaining a current, valid email address in your account settings.

Compliance with Laws

You agree to comply with all applicable federal, state, local, and international laws, statutes, ordinances, and regulations in connection with your use of the Go membership services. Without limiting the foregoing, you shall not use the Go membership services in any manner that would violate any applicable anti-fraud, anti-money laundering, export control, sanctions, consumer protection, or data privacy laws. Upmos Inc reserves the right to cooperate with law enforcement authorities and to comply with court orders requesting or directing the disclosure of information related to your membership or account activity.

Modification of Services

Upmos Inc reserves the right to modify, suspend, or discontinue the Go membership platform or any part thereof — including any features, services, content, or functionality — at any time, with or without notice, and without liability to you. This includes modifications to the Upmos website, the Upmos Loyalty App, the eGift card redemption system, the loyalty points platform, and any associated technology infrastructure. While we will make commercially reasonable efforts to notify members of material changes, Upmos Inc shall not be liable for any modification, suspension, or discontinuance of any aspect of the membership platform.

Related Policies

For complete legal information, please review our other policies: