Cash Back Policy

1. Program Overview

Upmos Inc. (“Upmos,” “we,” “us,” or “our”) is a Delaware corporation (registered office c/o Republic Registered Agent LLC, 262 Chapman Rd Ste 240, Newark, DE 19702, New Castle County), with its principal place of business at 9896 Bissonnet St, Houston, TX 77036, United States. Upmos operates an e-commerce marketplace at upmos.com. This Cash Back Policy (the “Policy”) governs your participation in the Upmos Liberty cash back program.

Upmos offers a FREE Upmos Liberty program where customers receive a fixed rate of 3% cash back on qualifying purchases.

Definitions

• Upmos Wallet: Your rewards balance account where cash back accrues and from which redemptions are made.
• Net Purchase Amount: Product price actually paid in cash, excluding taxes, shipping, tips, and amounts covered by store credit or gift cards.
• Status States: Pending (order placed), Available (credited after delivery and review), and Frozen (temporarily unavailable during investigations or return processes).

Program Options

Upmos offers three rewards options across its loyalty ecosystem. You earn under only one at a time:

• Upmos Liberty (Free): Earn 3% cash back on qualifying purchases (described in this Policy).
• Upmos Honors ($69/year or $49/year for the 3-year term): Earn 10–20 cents per dollar spent via milestone-based eGift card rewards (equivalent to ~10–20% cash back), plus 3 free annual shipments and exclusive benefits.
• Go Exclusive (separate membership): Members receive Upmos Honors automatically included at no additional cost and may convert accumulated Honors Loyalty Points to cash through the Tremendous platform (Direct Deposit/ACH, PayPal, Venmo, Cash App, or Virtual Prepaid Card). This point-to-cash redemption is exclusive to Go Exclusive and is separate from Liberty’s 3% cash back. Full terms, processing times, and fees are described in the All Access Terms of Use (Section 4.6a).

2. Eligibility Requirements

Eligibility Criteria

• Age: Must be at least 18 years old (or the age of majority in your jurisdiction).
• Account Status: Account must be in good standing with valid contact information.
• One Account per Person: Duplicate accounts may be consolidated or closed.

Geography & Currency

• Cash back availability may vary by country or region.
• Redemptions are processed in your local currency where supported; otherwise, USD equivalents apply.
• Certain geographies may be restricted due to compliance or sanctions obligations.

Basic Requirements

• Verification: Identity verification through ID.me (U.S. residents) or Wise (international residents)
• Payment Method: Must use a debit card for purchases to earn cash back (credit cards may be excluded from cash back eligibility)

Residency

Available to residents in countries where Upmos operates. Expiration periods and specific terms may vary by country (see Section 5).

Account Status

• Account must remain in good standing
• Must comply with Upmos Terms of Use
• Cannot use account for commercial purposes or resale

3. How Cash Back Works

Earning Cash Back

• Rate: 3% of net purchase amount (product cost only)
• Calculation: Cash back is calculated on the product price BEFORE taxes, shipping fees, and tips
• Crediting: Cash back is credited to your Upmos Wallet within 7 days of delivery
• Payment Method: Generally requires use of a debit card (not credit card)

Status Lifecycle

• Pending: Starts when your order is placed and remains pending until delivery is confirmed.
• Available: Becomes available within 7 days of delivery unless the order is returned, canceled, or charged back.
• Frozen: May be temporarily frozen during investigations (see Section 7) or while a return is in transit.

3.1 Promo & Stacking Rules

• Digital promo codes may be combined with cash back unless otherwise stated at checkout.
• Store credit or wallet balance reduces the purchase basis; cash back is calculated on the cash amount actually paid.
• Gift cards and fully store‑credit orders do not earn cash back (see Section 6).

3.2 Caps & Limits

• Per‑order cap: Cash back is capped at $100 per order.
• Monthly cap: Total cash back per account is capped at $500 per calendar month.
• Upmos may adjust caps for promotional periods; any changes will be shown at checkout and in notifications.
• Annual cap: Total cash back per account is capped at $6,000 per calendar year.
• Fair Use: Excessive, abusive, or anomalous activity may be limited or denied.

Example Calculation

When Cash Back is NOT Earned

See Section 6 (Exclusions) for complete list of items that do not earn cash back.

Cash Back Reversal

• If you return an item, the cash back earned on that item is deducted from your wallet balance
• If your wallet balance becomes negative due to returns, you must repay the negative balance before placing future orders
• Partial returns result in proportional cash back deduction

3.3 Payment Method Eligibility

• Debit cards: Eligible.
• Credit cards: Not eligible for earning.
• Prepaid cards: Not eligible for earning.
• Gift cards/store credit: Not eligible; amounts paid with these do not earn cash back.
• BNPL (e.g., Affirm, Klarna): Not eligible for earning.
• Mixed tenders: Cash back applies only to the debit portion actually paid.

3.4 Posting Exceptions & Edge Cases

• Split shipments: cash back posts per delivered item; delays may occur.
• Preorders/backorders: cash back posts after delivery is confirmed.
• Lost or damaged shipments: posting waits for resolution; investigations may extend crediting by up to 15 business days.

3.5 Operational SLAs

• Posting: Target within 7 days of delivery; max delay up to 15 business days for splits/investigations.
• Investigations: Initial review within 5 business days; complex cases may extend but will be communicated.
• Payout Processing: Store credit immediate at checkout; direct deposit/third‑party payouts within 3–5 business days after verification.

Payout Methods by Region

• US/Canada/UK/EU: Store credit, direct deposit/bank transfer, supported third‑party processors.
• APAC/MEA: Store credit and supported third‑party processors where available; bank transfers where supported locally.
• Unavailable geographies: Payouts may be blocked where required by sanctions/export controls.

3.6 Negative Balance Handling

• Negative wallet balances must be repaid within 15 days.
• Future cash back credits may be automatically applied to offset negative balances.
• Ordering is restricted after day 15 until the negative balance is cleared.

4. Redemption Options

How to Redeem Cash Back

The redemption options described in this Section 4 apply to Upmos Liberty cash back. Go Exclusive members who convert Honors Loyalty Points to cash use a separate flow (the Tremendous platform: Direct Deposit/ACH, PayPal, Venmo, Cash App, or Virtual Prepaid Card), described in the All Access Terms of Use (Section 4.6a).

You can redeem earned Liberty cash back through any of the methods below:

Option 1: Store Credit (Most Common)

• Minimum Redemption: $5.00
• Applied toward future purchases at checkout
• Automatically deducted from order total

Option 2: Direct Deposit

• Transfer cash back directly to your bank account
• Minimum Redemption: $25.00
• Processing time: 3-5 business days
• Bank account must be verified

Option 3: Upmos eGift Cards

• Redeem cash back for Upmos eGift Cards
• Available Denominations: $25, $50, $100
• Delivered to your Upmos account (and email confirmation) typically within 3 hours (target SLA); applied automatically once issued
• Can be used for future purchases or gifted to others

Option 4: Third-Party Payment Processors

• Transfer to PayPal or other supported processors
• Minimum Redemption: $25.00
• Processing fees may apply
• Account must be linked and verified

4.1 Payout Cadence & Thresholds

• Redemptions are processed weekly once the applicable minimums are met.
• Higher volumes or compliance reviews may extend processing by up to 5 additional business days.
• We may require additional verification for large or unusual redemption activity.

4.2 Verification Requirements & Compliance

• Identity and bank verification may be required for certain payout thresholds or unusual activity.
• Name on bank account must match your Upmos account; mismatches may delay payouts.
• Payouts are subject to applicable laws, including KYC/AML requirements (Bank Secrecy Act, 31 U.S.C. § 5311 et seq.; 31 CFR Chapter X) and sanctions restrictions administered by the U.S. Treasury’s Office of Foreign Assets Control (OFAC).

Data Retention & Geographies

• Rewards activity is processed and retained per our Privacy Policy and applicable laws.
• Geographic restrictions may apply due to sanctions/export controls; see our Acceptable Use Policy for guidance.

Policy Alignment

If this policy conflicts with Terms of Use, Acceptable Use Policy, or Returns/Refunds, those documents govern for the conflicting portion; this policy applies where not in conflict.

Tax & Regulatory

• Cash back may be considered rebates or promotional incentives; you are responsible for any reporting obligations in your jurisdiction.
• Where required by law, Upmos may request tax forms prior to payout and may report amounts as applicable.

Key Points

Below is a summary of the most important aspects of the Upmos Liberty Cash Back Policy. For full details, refer to the relevant sections throughout this document.

Earning Cash Back

• Rate: Earn a flat 3% cash back on all eligible purchases — no fees and no minimums. Per-order ($100), monthly ($500), and annual ($6,000) caps apply (see Section 3.2).
• Crediting: Cash back is credited to your Upmos Wallet within 7 days of delivery and becomes available after a 30-day pending period.
• Calculation: Cash back is calculated on the net purchase amount (product price before taxes, shipping, and tips).

Redemption Options

• Store Credit: Minimum redemption of $5.00 — applied toward future purchases at checkout.
• Direct Deposit: Transfer cash back to your bank account with a $25.00 minimum.
• eGift Cards: Redeem for Upmos-branded eGift cards in denominations of $25, $50, or $100 (see Section 4).
• Third-Party Processors: Transfer via supported payment processors (subject to availability).

Expiration & Flexibility

• Expiration: Cash back expiration varies by country (see Section 5); the US, Thailand, and Canada apply a 7-month expiration. There is no minimum redemption for store credit.
• Redeem Anytime: You can redeem earned cash back at your convenience through any of the available methods.

Exclusions

• Gift cards, shipping fees, returns, taxes, tips, and promotional or discounted items are excluded from cash back earnings.
• Credit card payments, third-party marketplace orders, and subscription renewals may also be excluded.

Program Membership

• Free to Join: The Upmos Liberty program is completely free with no membership fees.
• Upgrade Available: Switch to Upmos Honors anytime for points-based rewards.
• Cancellation: You may cancel at any time; unredeemed cash back must be redeemed within 30 days after cancellation or it will be forfeited (see Section 8).

5. Expiration Policy

Important: Cash back expiration rules vary by country. Please refer to the table below for your country’s specific policy.

Expiration by Country/Region

Expiration Reminders

• Email reminders sent 30 days before expiration
• Reminder notifications in your Upmos account dashboard
• Expiration countdown visible in your wallet balance

Extension of Expiration

• Making a new qualifying purchase does NOT extend the expiration of existing cash back
• Each cash back amount expires based on its original earn date
• Cash back earned on new purchases receives a new expiration date

Disclaimer: Upmos reserves the right to modify expiration policies. Check the official Upmos Rewards Terms of Use for the most current information.