Community Guidelines
Effective Date: January 1, 2026 | Last Revised: May 13, 2026 | Version 1.0
Who This Covers
Respectful Conduct
Review Standards
Messaging Rules
Prohibited Behavior
How to Report
Enforcement Ladder
About this Community Guidelines. These Guidelines set the behavioral standards for everyone who participates on Upmos — buyers, sellers, reviewers, message senders, and visitors — and explain how violations are handled.
In Plain English (Non-Binding Summary)
Be honest, be respectful, don’t manipulate. Reviews must reflect your real experience. Messages must be professional. You can’t harass, discriminate, threaten, or deceive other users. Violating these Guidelines can result in warnings, suspension, or a permanent ban — depending on severity.
This plain-language box is provided for accessibility and readability only. It is not a substitute for the full Policy below, which controls in case of any conflict.
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1. Scope
These Guidelines apply to all users of the Upmos platform including: registered buyers, registered sellers and their staff, visitors who submit reviews or questions, and anyone who accesses Upmos community features such as ratings, Q&A, direct messaging, or public seller storefronts. These Guidelines supplement — and do not replace — the Terms of Use, Vendor Code of Conduct, and Acceptable Use Policy.
2. Our Community Values
Upmos is built on three pillars: Authenticity (honest listings, honest reviews, honest communication), Respect (every participant is treated with dignity regardless of background), and Accountability (every action on the platform is tied to a real identity and subject to consequences).
3. Respectful Conduct
All users must interact with others in a professional and respectful manner. This includes, but is not limited to: (a) using inclusive, non-discriminatory language; (b) resolving disagreements through Upmos’s dispute process rather than personal confrontation; (c) not contacting other users outside the Upmos platform to pressure, threaten, or intimidate them; (d) respecting seller and buyer privacy — do not share another user’s contact information, address, or personal details publicly.
4. Review & Rating Standards
Reviews must reflect your genuine, firsthand experience with the product or seller. You must not: submit a review for a product you did not purchase on Upmos; submit multiple reviews for the same product under different accounts; offer or accept anything of value (discounts, free products, refunds) in exchange for a positive review; submit a negative review in retaliation for a dispute outcome; use a review to make personal attacks on a seller unrelated to the transaction. Upmos’s Review Integrity Policy governs review investigation and removal.
5. Private Messaging Rules
Upmos’s direct messaging system exists to facilitate transactions. Messages must be: relevant to an order or product inquiry; professional in tone; free from unsolicited marketing, spam, or repetitive contact. Prohibited in messages: requests to complete a transaction outside Upmos; sharing of personal contact information (email, phone, social handles) before an order is placed; threats, harassment, discriminatory language; any attempt to manipulate a buyer’s review or dispute decision.
6. Prohibited Behavior
The following behaviors will result in immediate escalation regardless of account status:
- Harassment or intimidation of any platform participant
- Discrimination based on race, ethnicity, national origin, religion, gender, sexual orientation, disability, or age
- Threats of physical harm, property damage, or legal action without factual basis
- Identity fraud — impersonating another user, seller, or Upmos employee
- Review manipulation — buying, selling, or trading reviews
- Account farming — operating multiple accounts to circumvent suspensions or inflate ratings
- Doxxing — publicly sharing another user’s personal information without consent
7. How to Report
To report a violation: (a) on a listing or review, click "Report" and select the violation type; (b) in a message thread, click the flag icon; (c) for urgent safety concerns, email safety@upmos.com. All reports are reviewed by the Upmos Trust & Safety team within 3 business days. You may report anonymously; however, providing your contact information allows us to follow up with you. False reports are themselves a violation of these Guidelines.
8. Enforcement Ladder
| Tier | Examples | Consequence |
|---|---|---|
| Warning | First-time minor review guideline violation; single unprofessional message | Written warning; content removed |
| Restriction | Repeat minor violations; moderate messaging abuse | Feature restriction (e.g., messaging or reviewing suspended) for 30 days |
| Suspension | Review manipulation; identity fraud; sustained harassment | Account suspended pending investigation (7–30 days) |
| Permanent Ban | Threats of harm; doxxing; repeat severe violations after reinstatement | Permanent account termination; payment network notification if warranted |
9. Appeals
Users may appeal enforcement actions within 14 calendar days of notification by emailing appeals@upmos.com. Include your account username, the action taken, and your explanation. Appeals for permanent bans are reviewed by a senior Trust & Safety lead. All appeal decisions are final.
Governing Law & Jurisdiction
This Policy is governed by and construed in accordance with the laws of the State of Texas, United States of America, without regard to its conflict-of-law provisions. Any dispute arising out of or relating to this Policy that cannot be resolved through our internal process shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, with proceedings conducted in Houston, Harris County, Texas. You and Upmos each waive the right to a jury trial and the right to participate in any class-action or collective proceeding.
If arbitration is found unenforceable or inapplicable to a particular claim, you agree that any legal action shall be brought exclusively in the state or federal courts located in Harris County, Texas, and you irrevocably consent to the personal jurisdiction of those courts.
If any provision of this Policy is held invalid or unenforceable, the remaining provisions continue in full force. Our failure to enforce any right or provision shall not constitute a waiver. This Policy, together with our Terms of Use, constitutes the entire agreement between you and Upmos with respect to the subject matter herein.
Version History
| Version | Date | Summary of Changes |
|---|---|---|
| v1.0 | May 13, 2026 | Initial publication — Community Guidelines (buyer/general user behavioral standards). |
Contact & Questions
If you have questions about this policy, please contact:
- Legal & Compliance
- legal@upmos.com
- Mailing Address
- Upmos Inc., 9896 Bissonnet St, Houston, TX 77036
